Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Exchanges
Unfortunately, we cannot accept returns and/or exchanges on items or gift cards.

Refunds
A refund shall only be provided upon evaluation and determination that a mistake was made on behalf of PunknprettyAsmr LLC.  Refunds are not provided for damaged items due to mishandling of the shipping process or via any other means not attributed to PunknprettyAsmr LLC. Should your purchased items (Package) be returned to PunknprettyAsmr LLC., due to being unclaimed, a refund will not be provided.  However, should you request to have the items resent to the address provided, you will be responsible for the additional shipping cost.  If a purchase was made in error and the product was not fulfilled, a refund will be guaranteed upon request.

 You can always contact us for any return question at punknprettyasmr@gmail.com.